You can try to reboot the system before doing anything else or disable all devices to connect them again newly.Ĭompatibility issue is also important in this case. There are various problems when the camera might be used with other programs, but the use of an external camera for Windows Hello is failing. Windows update can be responsible for this. Issues can arise when the camera usage fails. The function might not use the external camera for face recognition if the operation of the camera is occupied and the system in general tries to use the built-in camera of the system, and some errors occur. People encounter various issues with this function and report their concerns online, including the issue with the closed lid of the laptop and not responding to Windows Hello or the general issue with external camera usage. To use an external camera for Windows Hello, the device need to be compatible with the Windows Hello feature.

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